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Privacy Policy

Island Fin Poké Privacy Policy

Last Updated: February 2026

Introduction

Island Fin Poké ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use Island Fin Poké Rewards, our loyalty program.

Information We Collect

Information You Provide

  • Phone Number: Required to create an account and receive account-related messages
  • Name: If you choose to provide it
  • Email Address: If you choose to provide it
  • Date of Birth: If you choose to provide it (used for birthday rewards)
  • Communication Preferences: Your opt-in choices for marketing messages

Information Collected Automatically

  • Transaction Data: Purchase history, points earned, rewards redeemed
  • Account Activity: Tier status, login history, reward redemptions
  • Device Information: Device type, operating system, browser type when accessing our website
  • Usage Data: How you interact with our loyalty portal

How We Use Your Information

We use your information to:

  • Operate Your Account: Process transactions, track points, manage rewards, update tier status
  • Send Transactional Messages: Notify you about points earned, rewards available, tier changes, and account security via SMS
  • Send Marketing Messages: If you opt in, send promotional offers, special events, and exclusive deals via SMS
  • Improve Our Services: Analyze usage patterns to enhance the program
  • Prevent Fraud: Detect and prevent fraudulent activity
  • Comply with Legal Obligations: Meet applicable legal requirements

SMS/Text Messaging

What Messages We Send

By providing your phone number and creating an account, you consent to receive transactional SMS messages including:

  • Verification codes
  • Points earned notifications
  • Reward unlock notifications
  • Tier status updates
  • Account security alerts

If you opt in to marketing messages, you may also receive:

  • Promotional offers
  • Special event announcements
  • Exclusive member deals

Your Choices

  • Transactional Messages: These are necessary for account operation. You may opt out by replying STOP, but this may limit your ability to use account features requiring verification.
  • Marketing Messages: These are optional. You control this preference during registration and can change it anytime by replying STOP to a marketing message or updating your account settings.

Message Frequency and Costs

Transactional message frequency depends on your account activity. Marketing messages are limited to approximately 4 per month. Message and data rates may apply based on your carrier plan.

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service Providers: Companies that help us operate our program (e.g., SMS delivery providers, payment processors, hosting services). These providers are contractually required to protect your information.
  • Business Partners: Participating Island Fin Poké locations to process transactions and rewards.
  • Legal Requirements: When required by law, court order, or government request.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

Data Retention

We retain your information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your information within 90 days, except where retention is required by law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information
  • Opt-Out: Opt out of marketing messages at any time

To exercise these rights, visit https://www.islandfinpoke.com/contact-us/ or reply STOP to any text message.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information.

Children's Privacy

Island Fin Poké Rewards is not intended for children under 13. We do not knowingly collect information from children under 13. If we learn we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of the program after changes constitutes acceptance.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Island Fin Poké 7004 Tavistock Lakes Blvd, Suite 148 Orlando, FL 32827 https://www.islandfinpoke.com/contact-us/